Involving all the key global business decision makers, this initial phase served multiple purposes, including conducting research to understand the customer and CMS user needs, defining the technical scope, requirements and establishing key indicators for success.
Guided by user insights, SEO and metrics, we defined the sitemap and information architecture, planned the user flows for priority audience groups and developed a content map.
A finding of the user research, highlighted the need to bring to life how the various Clarity specialisms deliver integrated solutions within the sectors they serve. This was reflected in the navigation to ensure users could easily find examples relevant to their needs and make contact.