Custom CRM Development for VP Cleaning Services
Introduction
VP Cleaning Services, a leading Canadian-based janitorial service provider, sought a seamless, easy-to-use CRM platform for managing their employees, clients, and job schedules. Hire Web Creators worked behind the scenes to deliver a robust, custom web solution as a white label partner for the agency.
The main objective was to create an efficient administrative backend, allowing cleaners, customers, and management to interact with job scheduling, track orders, and manage profiles with ease.
Challenge
- The client required a custom-built CRM system to efficiently manage multiple users (employees, customers, management) and track orders.
- Job scheduling needed to be simplified for both employees and clients, with features like calendar filtering and real-time updates.
- Integration with online payment systems (PayPal) and a robust promotions system to drive sales while keeping everything manageable.
Our Approach
We worked closely with the agency to develop a custom CRM built on the CodeIgniter framework, which allowed for secure, lightweight management across multiple user interfaces. The platform included a tailored scheduling system using FullCalendar to help employees track jobs and clients manage their orders. For the payment system, we integrated PayPal’s API for smooth transactions. Additionally, we incorporated a promotions portal to allow the client to add discounts easily, boosting customer engagement and sales.
Outcomes
- Fully integrated employee and customer management systems, streamlining operations.
- Custom online booking system that made scheduling and payments easy for customers and staff.
- Promotions portal that increased sales by enabling the application of discounts at checkout.
- Enhanced job scheduling and real-time updates, improving customer satisfaction and operational efficiency.
